Shipping, Delivery & Exchange Policy – Engol Collections USA

Shipping Policy

At Engol Collections USA, we are committed to delivering your orders promptly and safely.

Processing Time

- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Costs

- We offer standard and expedited shipping options.
- Rates are calculated at checkout based on destination, weight, and size.
- Free shipping may apply for orders over a promotional minimum (check our website for current offers).

Estimated Delivery Times

- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days
*Delivery times may vary depending on your location and the carrier.*

Order Tracking

A confirmation email with a tracking number will be sent once your order ships.

Local Delivery Policy (if applicable)

We offer local delivery services for eligible ZIP codes in the Miami area.

Delivery Conditions

- Deliveries are made Monday to Saturday during business hours.
- Delivery fee and minimum purchase may apply (visible at checkout).
- If delivery cannot be completed due to incorrect address or unavailability, a second attempt may incur an additional fee.

For any questions, please contact us at info@engolcollectionsusa.com or WhatsApp: 786-818-4281.